Golf Tour Terms and Conditions of booking

1. Making a booking.

We must receive the balance of the golf tour cost not less than 10 weeks before departure. If booking within 10 weeks of departure, the full cost of the holiday must be paid at the time of booking. You may make a booking by telephone. Except as set out below, all telephone bookings will be provisional which will be held for 48 hours pending receipt of your completed booking form and deposit/full payment as applicable. If your booking form and payment is not received within 48 hours, the booking will automatically lapse. For telephone bookings made 10 weeks or less before departure where payment is made by credit/debit/charge card, the booking will be confirmed immediately.

If you book through one of our authorised travel agents, all monies paid to him for the holiday services provided or arranged by us will be held on our behalf until they are paid to us or refunded to you. Please check your confirmation account, green fee vouchers, tickets, final itinerary and all other documents you receive from your travel agent, immediately on receipt or us. You must contact us straight away if any information appears to be incorrect, as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 14 days of our sending it out.

2. Your contract.

3. Prices.

The Price of your golf tour is subject to increase up to 30 days before departure should any third party costs increase (e.g. green fees, fuel), or any of our costs increase due to government action (e.g. increases in VAT or any other government imposed increases). We guarantee to absorb increases up to a total amount equivalent to 2% of the golf tour price, which excludes insurance premiums, and any amendment charges. Only amounts in excess of this 2% will be surcharged. If this means paying more than 10% of the golf tour price, you will be entitled to cancel your golf tour with a full refund of all money paid to us except for any premium paid for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so in writing within 14 days from the issue date printed on the invoice. If you do not tell us that you wish to cancel within this period of time, we are entitled to assume that you do not wish to cancel and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the golf tour or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We guarantee no levy surcharges within 30 days of departure. We reserve the right to increase or decrease prices of unsold golf tours and correct errors at any time. We reserve the right to correct errors in both advertised and confirmed prices. You must check the price of your chosen golf tour at the time of booking. When booking by telephone, any price quoted over the phone will be regarded as provisional until a signed booking form has been received by us at which time a final price will be calculated.

4. Paying for your holiday.

5. Changing your holiday.

6. Cancelling your golf tour.

If some members of your party are forced to cancel, cancellation charges will be levied. Remaining group members in the party must pay any increased costs for the holiday. Depending on the reason for your cancellation, you may be able to re-claim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

7. Changes and cancellations by us.

Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking after the date the balance of the cost of your holiday must be paid where you have failed to make all payments due in full and on time or where we are forced to do so as a result of circumstances outside our control. We will not cancel after this date for any other reason.

Most changes are minor. Occasionally, we have to make a "significant change". When we refer to a "significant change" in these Booking Conditions, we mean one or more of the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away, the closure of the only or all advertised courses, in the case of tours, a significant change of itinerary missing out one or more major golf course destinations substantially or altogether. All other changes are treated as "minor" changes. If we have to make a significant change or cancel, we will tell you as soon as possible. We will offer you the choice of the following options:-

(a) you may accept our offer of a replacement golf tour of equivalent or higher quality (subject to availability), or (b) you may accept our offer of a replacement golf tour of a lower quality (subject to availability) and we will refund the difference in the price; or (c) you may ask us for a refund of the money you have paid.

Please note the above options are not available where any change made is a minor one. In addition, we will pay you compensation as set out below in table A if you take option (a) or (b) above or compensation as set out in table B if you take option (c) above subject to the following exception. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.

8. Our responsibility for your golf tour.

(i) Except where otherwise stated, we accept responsibility if the services we have contractually agreed to provide prove to be deficient or not of a reasonable standard, regardless of whether such services are provided by our suppliers or ourselves. In addition, we accept responsibility for the acts and omissions of our employees, agents, suppliers and sub-contractors (providing they were at the time carrying out work authorised by us. Our maximum liability under this clause is, however, limited to two times the price of the golf tour (excluding insurance premiums and amendment charges). This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.

(ii) Except where otherwise stated, we accept no responsibility should you suffer death, bodily injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents, suppliers or sub-contractors (providing they were at the time carrying out work authorised by us) subject to the following exceptions. We will not be liable where this was caused by the act(s) and/or omission(s) of the person(s) affected or those of a third party not connected with the provision of your holiday arrangements and which were unforeseeable or unavoidable or an event which either ourselves or the supplier of the service(s) in question could not have foreseen or avoided even with all due care.

(iii) Except where otherwise expressly stated in these booking conditions, we accept no liability for any claim or part of a claim which is based on any travel arrangements (including the process of getting on and off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel. We accept no liability for personal losses, theft or damage to golf equipment.

(iv) The acceptance of liability set out in paragraphs 14 (I) and (ii) is subject to the terms in paragraph 13.

(v) If, through misadventure on an activity not forming part of your inclusive golf tour arrangements or an excursion booked through us, you suffer death or personal injury, we reserve the right to provide you with all reasonable assistance. In our sole discretion, this may include advice, guidance and financial assistance with initial legal costs in suing the third party responsible. We will be entitled to recover from you any costs we incur in the event of a successful claim against a third party being made or there being a suitable insurance policy in force. Assistance with legal costs must be requested within 90 days of the date of misadventure.

(vi) All baggage and personal possessions remain at all times and in all circumstances at your risk.

(vii) Nobody has authority on our behalf to make any warranty or representation in connection with any holiday other than those appearing on this website or otherwise confirmed in writing by us.

(viii) All golf tour arrangements are subject to the conditions of the relevant supplier, some of which limit or exclude the supplier's liability to you, usually in accordance with international conventions. You are deemed to have accepted these conditions which are available on request from us or the suppliers direct.

9. Insurance.

It is a condition of our accepting your booking that you have adequate personal travel insurance. You are advised to take out the cover we have arranged with Europ Assistance. Where you decline the Europ Assistance cover, you must confirm that your alternative insurance policy is at least as comprehensive in all sections as the Europ Assistance cover and give details of your alternative policy (insurer and policy number) on the booking form. If you fail to do so, we will add the appropriate premiums for the personal travel insurance we offer to your confirmation invoice. These premiums must be paid as soon as possible as cover will not be effective until we receive all applicable premiums in full.

You are strongly advised to read your insurance policy details before departure. It is your responsibility to ensure any insurance policy you take out meets your particular requirements.

10. Passports, visas and health requirements.

It is your responsibility to ensure you are in possession of a valid passport and, if necessary, any visa. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. Passport, visa, and health requirements are subject to change and it is your responsibility to check the up-to-date position in good time before departure.

If failure to have any necessary travel or other documents results in fines surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

11. Special requests.

All special requests must be clearly noted on the booking form at the time of booking. We will endeavour to pass these on to the supplier(s) concerned.

12. Complaints.

If you have a problem during your holiday, please bring it to the attention of our local representative/ agent and the supplier immediately so that they have an opportunity to put it right at the time. If no representative/agent is available in that area, please contact our 24-hour International HQ office direct. If your complaint cannot be completely resolved locally, you must inform our representative/agent and follow this up within 35 days of your return home by writing to our Customer Relations Manager at our International HQ giving your booking reference and full details of your complaint. If you fail to follow this simple procedure, we cannot accept responsibility for any claim, as we have been deprived of the opportunity to investigate and rectify the problem. This does not prevent you pursuing your complaint elsewhere.

13. Late arrival and behaviour.

It is your responsibility to ensure that you are at the correct departure points in good time before departure. We cannot accept any responsibility if you miss aircraft or ferries as a result of your checking in late or your connecting transport being delayed.

At all times during your holiday, you are expected to have consideration for your fellow passengers and other third parties. If in the opinion of ourselves, any airline pilot, accommodation owner or other person in authority, you are or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to property, either ourselves or the supplier concerned may terminate your holiday arrangements. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation.

In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation payments. No compensation is payable for minor changes. Very rarely, we may be forced by "force majeure". to change or terminate your golf tour after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

14. Force Majeure.

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by reason of circumstances amounting to "force majeure". In these booking conditions "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, avoid. Such events may include war or threat of war, civil strife, disease, government action, natural or nuclear disaster, industrial dispute, terrorist activity, fire, adverse weather conditions, unforeseen local building/roadworks, unavoidable technical problems with transport and all similar circumstances beyond our control.

15. Arbitration.

Disputes arising out of or in connection with, this contract which cannot be amicably settled may be referred to arbitration administered independently by the Chartered Institute of Arbitrators. The scheme (details on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The application for arbitration must be made within 9 months of the date of return from holiday.

16. Delays.

We cannot accept responsibility for any delays in departures or for any costs incurred by you as a result of any delays. If you have taken out our recommended Europ Assistance Insurance Policy, you may be able to claim compensation for delays in excess of 12 hours. Eurogolftours.com accepts no liability for costs associated with late arrivals.

17. Flights.

Airlines do not bear any responsibility for and are not committed by the text of this website. Please note in relation to flights that, by our contract with you, we do not enter into an agreement for carriage by air.

18. Accommodation.

The accommodation provided must only be used by the person(s) shown on the booking form and sub-letting, sharing or assignment is prohibited. Please bear in mind that hotel sports and other facilities may occasionally be unavailable due to maintenance, bad weather or other reasons. Availability may also be limited at the beginning and end of the season. Lack of availability will not be a breach of contract on our part. Use of sports facilities can be limited as they are shared amongst the hotel guests and may incur a fee. At certain hotels, it may be necessary for beginners to take lessons at a charge before being able to use the sports equipment that is otherwise available free of charge to hotel guests. Swimming pools are not heated unless otherwise stated. Satellite/cable television, when advertised, may not include access to all channels. You may be requested to pay for all damage and breakages before vacating your accommodation. Where you request a specific room number or accommodation unit, we will endeavour to confirm this with the accommodation supplier. However, we cannot accept liability if the requested accommodation is not available or the supplier subsequently makes any changes to confirmed requests. The majority of hotels in our hotel programme request that you vacate your accommodation by midday. However some do require an earlier check out, but will usually provide a courtesy facility for luggage storage and changing. Please ask at reception if you wish to utilise this facility. Star ratings featured against appropriate hotels are those supplied by relevant tourist authorities. Please advise us of any Loyalty Programme of which you are a member.

18a. Those of you who are single travellers or who wish to occupy accommodation with fewer people than the number shown on the price panel may feel that the cost per person of your holiday appears higher than it should be. The reason for this supplement is that our contract with the owners is based on a price per room while our holidays are sold per person, including other elements. Therefore the per person price for a lone traveller includes the entire room cost. This applies both to single rooms in hotels and self-catering units where, for example, three people may want to occupy accommodation usually sold for four and priced accordingly. We do not make additional or excessive profits from these sales; the prices charged merely reflect the real cost to us. In some hotels there are rooms that are designed for single occupancy only. In this instance there will normally be a supplement but usually less than when a single person occupies a double room. These single rooms are often smaller and sometimes less well appointed. We do not know which room you will be given as your hotel will usually decide this shortly before you arrive.

18b. Where advertised, "no single room supplements" offers apply to rooms we have contracted with hotels in advance. If all such rooms have already been booked, we may be able to request additional rooms but these will be at the normal full rate and the "no single room supplements" offer will not apply.

19. Car hire and transfers.

Where stated a four-seater hire car or minivan with unlimited mileage, collision damages waiver (excluding excess) and local taxes, is included in the price. Where a car or minivan is included, unless otherwise specified in your travel documents, it will be waiting for you at the airport and should be returned there at the end of the holiday. If you want to have your car delivered to your accommodation, an extra charge will be payable. Each car hire company has its own terms concerning the provision and payment of petrol, which is not included in the holiday cost. Details on individual golf course will be given with holiday documentation. Cars will be insured locally subject to local requirements and will be equipped in accordance with that country's laws. We have arranged car hire with reputable car hire firms whose standard form of contract (which may limit or exclude the car hire firm's liability to you) you will be asked to sign on arrival. This specifies the minimum required insurance cover (note: if personal accident insurance is required it is payable on collection of the car). You should be aware that in certain countries insurance cover would be invalidated if the driver were found to be under the influence of drugs or alcohol. Further, car hire firms reserve the right to refuse to hire a car if in their opinion you are or appear to be under the influence of drugs or alcohol. Additional drivers may be added to a car rental contract at the point of rental subject to proof of identity and possession of a valid driving licence. Please check with us for minimum and maximum driving ages for the country of your golf tour. Where a car is not included in the price, the cost of transfer between the airport and their accommodation by taxi, minibus or coach is at your expenses.

20. Other services.

From time to time, we are asked to assist in requesting the provision of facilities from third parties. We will endeavour to assist, on an ex-gratia and purely discretionary basis. However, it is understood and agreed that any such services provided by third parties do not form part of the contractual relationship between you and us and are therefore not subject to these booking conditions.

21. Medical problems - suitability.

If you have any medical problem or disability, which may affect your golf tour, you must give full details on the booking form at the time of booking. If so required, we will do our best to advise you as to the suitability of your chosen golf tour programme on the basis of the information you provide us with. If we feel unable to accommodate properly your particular needs, we must reserve the right to decline/cancel your booking.

22. Late bookings/Extra to allocation.

We recommend that bookings be made as early as possible so that you can be sure of reserving the golf tour of your choice on the date of your choice. However, it is possible for us to accept bookings less than 30 days before departure, but any charges such as telephone, or fax will be passed on to you. Contact us for more information. Full payment is due immediately on booking in this situation and must have been received by your travel agent or ourselves before we can confirm your booking.

23. About your golf tee time fees and arrangements

(1) The term 'Green fee' shall be defined as payment for 1 x 18-hole round of golf per person unless otherwise stated.

(2) The amendment of golfing itineraries and tournament weeks may be necessary due to course unavailability or failure to achieve the minimum number of entrants for tournaments. Amendments will be advised to you not less than six weeks before departure and alternative arrangements offered wherever possible.

(3) Vouchers will be issued for green fees paid to us. These will be dispatched with travel documents or provided in resort and should be presented at the golf club prior to play commencing. Please leave sufficient time to attend to any administration locally. It is recommended you are ready for your tee times at least 15 minutes prior.

(4) Unused vouchers will not be refunded unless course closure has prevented play. In such cases written confirmation from the club concerned or our local representative is required before a refund can be made. This also applies to tee-times booked for the arrival day if unable to play due to delays etc.

(5) Local golf insurance, if applicable, are payable by you direct to the golf club.

(6) Most golf courses now require a valid handicap certificate. It is your responsibility to ensure that a valid certificate is available for presentation locally if required and that your handicap meets with the requirements of the particular courses you wish to play.

(7) Once we have received your instructions by way of the Golf Booking Form, or any other notification, in writing, relating to any rounds of golf being booked in advance, we will invoice the cost of the green fees and/or, the cost of the tournament immediately. This amount will then be due for payment ten weeks prior to departure, or if your golf booking is made within ten weeks before departure, at the time the booking is made. Starting times and activity entries are only confirmed once full payment has been received, and no refunds will be made for alterations or cancellations to the arrangements booked.

(8) Where you request specific start times we will endeavour to arrange these. We reserve the right to vary both the start times and courses after they have been confirmed. Eurogolftours.com reserve the right to change tee times at their discretion without prior notification. You will be advised immediately.

(9) Many courses only permit play as 3 or 4 ball games and golfers booking in smaller parties may be teamed where necessary.

(10) Unless otherwise stated, golf carts are not included in the cost.

(11) We cannot be held responsible for the actual playing condition of courses, including changes caused by periodic course maintenance.